Exchanges, Returns and Warranty

Exchanges
The fastest way to exchange your item is to contact us at saltyearthuk@outlook.com and we'll send you a free shipping label. Once the return is received, we will send your new item free of charge.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, sale items are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saltyearthuk@outlook.com. Please note that returns will need to be sent to the following address: 28 Lawrence Rd, Hove, BN3 5QB

The customer is responsible for arranging and covering the cost of the return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at saltyearthuk@outlook.com. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will endeavour to rectify the issue as soon as possible.

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty
At Salty Earth, we are committed to providing you with high-quality outdoor clothing designed to withstand the rigors of your adventures. We stand behind our products and offer a one-year warranty to ensure your satisfaction.

Our warranty covers manufacturing defects and malfunctions in our products. If you experience issues with the workmanship or materials used in your outdoor clothing, we've got you covered.
Please note that our warranty does not include damage resulting from regular wear and tear, accidents, misuse, or neglect. We want to ensure our products continue to perform as expected, but they are not indestructible.